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Proactively Engages
Whether its your customers, employees, or community, engage your people where they are with personalized, human-like messaging.
Retainabl AI:
Instantly Supports
Provide step-by-step guidance and proactive support to help your people overcome challenges, achieve milestones, and celebrate their wins.
Retainabl AI:
Delivers
Actionable Insights
Capture real-time sentiment and insights, enabling you to refine your approach, address concerns, and continuously improve your customer or employee experience.
(Gartner)
Retainabl AI:
Proactively Engages
Whether its your customers, employees, or community, engage your people with personalized, human-like messaging.
Retainabl AI:
Instantly Supports
Provide step-by-step guidance and proactive support to help your people overcome challenges, achieve milestones, and celebrate their wins.
Unlocks Actionable Insights
Capture real-time sentiment and insights, enabling you to refine your approach, address concerns, and continuously improve your customer or employee experience.
No extra apps or complicated signups—just direct, human-like AI interactions over text.
Real Conversations at Scale
With Retainabl, you have the ability to dive deeper into customer and employee sentiment. Our AI asks probing questions, uncovers real insights, and communicates them back to you. The conversations had by our AI can influence everything down to your business' messaging.
Actionable Insights in Real Time
From helping employees troubleshoot an issue to nudging customers toward success, Retainabl identifies where someone needs a boost while also allowing you to offer timely, personalized assistance that keeps everyone confident and motivated.
Proactive Support & Guidance
Built to fit any industry, Retainabl integrates seamlessly with your existing tools and workflows. From tone of voice to messaging cadence, every element can be tailored to reflect your brand values and create a consistent experience—whether you’re talking to staff, clients, or community members.
Flexible, Brand-Aligned Experience
Why Retainabl?
Our Process
At Retainabl, we believe one size doesn’t fit all. That’s why every business we partner with goes through a tailored customization process, enabling them to set up, adjust, and connect their AI in the way that best suits their unique needs.
Step 1
Customize Your AI
Through a consultative deep dive, we shape your AI’s tone, behavior, and responses to match your brand. We also handle integration with existing CRMs or tools to ensure a seamless fit.
Step 2
Engage Through SMS
Reach people where they’re most responsive—their text messages. Whether it’s employees, customers, or community members, SMS ensures immediate, two-way conversations that cut through the clutter.
Step 3
Boost Retention & Loyalty
Use conversational AI to proactively re-engage anyone showing signs of disengagement and offer real-time support before concerns escalate. Keep your audience connected and feeling valued.
Step 4
Track, Analyze & Optimize
Monitor key metrics with Retainabl’s retention insights to see what’s working, then fine-tune your AI for continuous improvement. With data-driven updates, you’ll keep evolving your strategy to meet everyone’s needs.
And, connect to nearly any CRM
The Result?
Higher Retention & Reduced Turnover
Early intervention with “at-risk” individuals—whether they’re employees disengaging from internal processes or customers drifting away—can yield a noticeable boost in retention. By reaching out via SMS, you can reconnect people before they fully disengage.
Improved Member Satisfaction & Sentiment
Real-time sentiment tracking lets you spot frustration or confusion early. By following up immediately—whether it’s an employee who needs guidance or a customer seeking help—you foster a more positive experience, boosting engagement and Net Promoter Scores (NPS).
Faster Problem Resolution
Texting encourages quick, informal exchanges, meaning support tickets or questions can be resolved 2–3 times faster than through email or web-based chat. When people can just hit “reply,” you cut through the noise and get straight to solving the issue.
Many customers may try your product for a few weeks before giving up if it’s not meeting their expectations—by the time they give up, it's often too late to win them back. Our AI solution changes that by scheduling proactive, personalized text outreach (98% open rate). It not only checks in on customers to see how they're doing but also provides timely assistance, addresses concerns, and overcomes objections. At the same time, it gathers valuable insights that help you continuously refine and enhance your customer journey. The increased engagement increases customer success and reduces churn.
Example
Meet Our Reps
*Names can be customized
Our AI Reps are experts at understanding customer sentiment. They work together to directly increase sales, reduce churn, and increase customer success
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Tina
The Customer Support Queen
Tina is the expert at addressing customer concerns. She is able to answer FAQs, create support tickets, and help the customer with problems, all while staying friendly and professional
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Barry
The Follow-up Wizard
Barry knows the lifecycle of every customer subscription like the back of his hand. He reaches out to your customers at the perfect time to check in, make sure they are happy, and provide more value as they go through the customer journey
Julie
Information Detective
Julie is a computer wiz. She can analyze thousands of conversations at once. She knows what customers want and need as well as what they love. She also creates a unique profile for each customer so that you can easily see their important info.
Every Customer Interaction is a Revenue Opportunity
Customers aren’t just looking for products—they’re looking for seamless experiences, clarity, and confidence in their purchases. Every interaction is a chance to strengthen relationships, reinforce value, and drive additional sales. SMSrep ensures businesses maximize every touchpoint, turning everyday conversations into revenue-generating opportunities
Proactive Engagement Fuels Bigger, And More Frequent Sales
Winning in B2C isn’t just about answering questions, it’s about identifying opportunities before customers even ask. Whether it’s guiding them toward a better product, offering the right upsell at the right time, or resolving concerns before they impact buying decisions, SMSrep helps businesses stay ahead. By delivering instant, human-like conversations, brands create seamless, high-value experiences that drive bigger sales and long-term loyalty
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Follow-up
Stay top-of-mind and drive more sales by proactively re-engaging customers with timely, personalized conversations.
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Support
Deliver instant, human-like assistance that resolves customer concerns, builds trust, and keeps them moving toward a purchase.
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Learn
Uncover valuable insights from real customer interactions to identify trends, pain points, and new revenue opportunities.
Adjust
Continuously refine your approach by acting on real-time data, optimizing messaging, and adapting to customer needs.